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Heartland Artifact Auctions

Frequently Asked Questions

Refunds

We accept payment via Credit/Debit Card through the invoice that is sent to you following the end of our sales. Invoices sent directly from Heartland give users the option to pay via PayPal or Square ( You do not need a PayPal or Square account to pay. Select “Pay with Credit/Debit Card” at checkout). Invoices sent via LiveAutioneers will give users the option to pay through the LiveAutioneers virtual payment terminal. We also accept Checks and Money Orders to:

Heartland Artifact Auctions, Inc.
3330 Branchwood Drive
Quincy, IL 62301

LiveAuctioneers.com

Please try the following method:

Be sure you’re using a reliable browswer to open your invoice from your email (ex. Google Chrome, FireFox, etc.)

If you are still having trouble, please contact us via email and we will send you an invoice via alternative method for payment.

LiveAuctioneers.com Invoice Payment Procedure

Locate your invoice by searching your email inbox for “live auctioneers” or “heartland artifact auctions”.
Once located, open your invoice and click the blue “Pay Now” button embedded in the body of the invoice.
This will take you to LiveAuctioneer’s website and prompt you for payment, or allow your payment to take place instantly if you already have your credit card on file with their platform.
Call us if you have any questions or issues with payment, or contact Live Auctioneers directly via their customer support system.

Shipping

By default we do not request a signature for your shipment, however, we can add this requirement if indicated to us before payment of your invoice. Please contact us to request signature requirement for your shipment. Signature requirement is an extra $3 to your invoice. We will send an updated invoice upon your request and then fulfill your order upon payment.

Shipments are only automatically insured up to a certain value. Please visit this link to view on USPS.com. Should you request insurance on a shipment that differs from the default value covered, you must contact the auction house prior to payment of your invoice to request insurance on your package.

Once requested, we will send you an updated invoice with the insurance charge. Once paid, we will ship your package.

Your shipping address can only be changed by you via the platform you have purchased through. Go to your account settings to update your shipping address.

Call us or email us before you pay your invoice to alert us of your address change and we can be sure to ship it to your desired location. However, we ask that you update your profile before future auctions to avoid items being shipped to the wrong location.

In short, yes. However, there is a strict procedure that must be followed in order for our team to fulfill this request. Organization & communication is key in this process.

Customers requesting combined shipping of their purchases from multiple auctions must call in prior to paying their invoices and indicate this request, or mail in a check along with a note indicating this request.
Have your invoice numbers ready when calling or be sure to list them in your note sent in with your check so we can keep the process quick and efficient.

We are more than happy to fulfill this request for our customers and appreciate your cooperation in this process.

We ship via UPS & USPS for all of our items unless otherwise requested by the buyer prior to shipment. If buyers choose to have their items shipped via a different provider, they must contact the auction house via email to info@heartlandartifacts.com prior to payment of their invoice.

 

Consignment

Please send us an email or text message containing pictures of your aritifacts for us to review. Please include your name as well as any other information you have about the artifacts you are looking to sell.

If we feel that your artifacts are a good fit for our auctions, we will then reply to you with the next appropriate steps of our consignment process.

Text: 217-617-7994
Email: info@heartlandartifacts.com

Click here to learn more

General

This often indicates that the item did not have any bidders and was passed during the sale. If you are interested in this item after the sale, you may contact us regarding this at info@heartlandartifacts.com

Following an auction, some items may have not been sold. If Heartland Artifact Auctions is the owner of the item, then we reserve the right to offer them for sale at a buy-it-now price. You will likely find these items on our “Shop” page.

If the items that were not purchased during an auction belong to a consignor, it is at their sole discretion whether or not they will be put up for sale post-auction. If you are intested in an item, send us an email at info@heartlandartifacts.com with the lot number of interest and date of the auction you’re refering to.

You will receive an invoice via email within 24 hours after the auction closes. If you do not receive your invoice within this timeframe, please contact us. For our larger, monthly auctions, please allow up to 48 hours to receive your invoice.

We currently host auctions on our own website here!
We also host our auctions on LiveAuctioneers.com